FAQ

In order to connect to the free olleh wi-fi after purchase offline or online, you will have to apply for a data plan more than 500MB and register your wifi mac address on our system by contacting us. 

Please note that whenever you top up new data, you need to re-register your wifi mac address even if it is already registered.

< Check-point for requests procedures > 

* Hotline : 1899-6120
- Monday to Friday : 09:00 ~ 18:00

* Facebook : facebook.com/egsimcard (Weekdays only at 09:00 ~ 18:00)

* Email : egsim@codemobile.co.kr(Weekdays only at 09:00 ~ 18:00)   

* How to find out wifi mac address 

- Go to settings>more settings>about phone(about device or my device)>status>wifi mac address for ANDROID version.
- Go to setting>general>about>wifi address for IOS version.
* How to find out IMEI
- You can find IMEI by pressing *#06# on the keypad of your device. 
  Or
- Settings>more settings>about phone(about device or my device)>status>IMEI for ANDROID version.
- Settings>general>about>IMEI for IOS version.
    

In order to connect to the free olleh wi-fi, you will have to request your device details information so that we will register yours info to the network management system.

Requests Procedures is as below.  

Step 2 : Visit our website: http:// www.egsimcard.co.kr and sign in.

Step 3 : Tap  My account > Order History

(1) Scroll down to the trouble shoot wireless problem.

(2) Check your device details information on the webpage.

(3) Click the Register button. 

Step 5: We will register your device details information that you requested above within business hours below, and it is processing time only less than 10 minutes.

Step 6: Reboots your phone if the procedures is completed.

------

* If connected to the network signal and then reboots your phone, 
   you may get some message or pop-up and so on. And system will send an email to you if the registration successful. 

* Tracking Information

You may track the progress of this application by accessing ontowww.egsimcard.co.kr ,

(1)   Click Home > My Account > Order history.

(2)   Scroll down to the troubleshoot wireless problem. 

(3)   You can check if your application completed or not.  

* How to find out the wifi mac address and IMEI  above
   You can get these details in the setting apps on your own phone. 
   More about details :

http://koreasimblog.blogspot.kr/2013/04/guide-to-setting-up-setting-up-internet.html

* Our Business hours for registering device details information
   - Monday to Friday : 9:00 ~ 22:00
   - Weekend & Holidays : 9:00 ~ 18:00
   - We will process your application after 09:00 next day 

      if you submit your request after our business hours.  

It sometimes happens that your phone still doesn"t work even after trying to do start-up procedure. In that case, please contact us after checking your phone number and imei. 

- You can find IMEI by pressing *#06# on the keypad of your device. 
  Or
- Settings>more settings>about phone(about device or my device)>status>IMEI for ANDROID version.

- Settings>general>about>IMEI for IOS version.

[Business hours]
* Hotline : 1899-6120
- Monday to Friday : 09:00 ~ 18:00
* Facebook : facebook.com/egsimcard(Weekdays only at 09:00 ~ 18:00)
* Email :egsim@codemobile.co.kr(Weekdays only at 09:00 ~ 18:00)
  

- Facebook, and email, and Q&As are available around the clock but we check them during the weekdays(10:00-19:00) only. We don"t check them during the weekends & holidays. If you have any inquiries, please leave a message on Facebook, or Q&A, or send us email, then we will handle them in business hours.

If you"re urgent, please call us at 1899-6120.

Step 1 Visit our website : www.egsimcard.co.kr

Step 2 Tap My account > Check phone number  

Step 3 Enter phone number (omit “-“) and Tap search button.

Step 4 Tap data terminate button.    

Step 5 Tap My account > Check phone number  

Step 6 Enter phone number (omit “-“) and Tap search button.

Step 7 Tap data recharge(transfer) button.     

Step 8 Choose data service option that you need.

Step 9 Tap apply button and wait for a couple of minutes until 

transaction is completed. 

Step 10 Upon successful transfer(top up), you will receive a SMS notification on balance and expiry date and data product amount.

You should activate it before you using it in your phone under connected wifi zone or with another phone after you buy the EG sim card at those selling points.

* Please note that one person can use one simcard ONLY.
* Koreans, dual nationality holders including Korean nationality, Seamen, flight attendants, US Army soldiers in Korea not able to use EG simcards.

And even if you"re an overseas passport holder, but if you have an Alien Registration Card or Residence Report Card of Oversea Koreans issued by Korean Government, you cannot use EG simcard but EG CARD at our head office in seolleung.

[1] How to recognize your simcard physically on the phone
Put your simcard into your phone and restart the phone 3-4 times with wifi off, data roaming off, data network on.
If it works, you can see the signal "H" or "H+" next the time on your display.

[2] How to activate on our system

Step 1 : Open the browser 

Step 2 : Visit our website: m.egsimcard.co.kr  

- select the language

- Please apply now!

Step 3: Read and agree the “Service Terms and Conditions”.

Step 4 : Fill in the order form.
(1) Phone number - Enter phone number on the sim card envelope.

(2) Sim number - Enter last 3 digits serial no. on the sim card label.(except character“F”) 

:To check the phone number, 20-digits Sim number serial no. will be shown by the system.

(3) Date of entry - It"s very important.
(4) Email address - Enter email.

(5) Verification - Upload file “copy of your passport”.(shooting your passport)

Step 5: Activate Sim card within *business hours.

(1) It’s processing time only less than 10 minutes.

(2) Apply for Activation.

1) Fill in the order form and submit to us anytime including weekend and holidays. (365 days x 24 hours)

2) Activate Sim card within business hours.(processing time only less than 10 minutes)

3) If the activation successful, system will send a SMS to you included balance and expiry date.

* consultation for Sim card Activation

- Monday to friday : 09:00 ~ 18:00

[3] 
Enjoy phone and Surf the Internet if the procedures is completed.

- system will send a SMS to you included balance and expiry date if the activation successful. 

You should activate it before use in your phone under connected wifi zone or in desktop after you bought the EG sim card at those selling points.

Step 1 : Open the browser 

Step 2 : Visit our website: http://m.egsimcard.co.kr

- select language

- Please apply now !

Step 3: Read and agree the “Service Terms and Conditions”.

Step 4 : Fill in the order form.
(1) Enter phone number on the sim card envelope.

(2) Enter last 3digits serial no. on the sim card label.(except character“F”) 

:To check the phone number, 20-digits Sim number serial no. will be shown by the system.

(3) Enter email.

(4) Upload file “copy of your passport”.(shooting your passport)

Step 5: Activate Sim card within *business hours.

(1) It’s processing time only less than 10 minutes.

(2) business hours for sim card activation

- Monday to Friday  : 9:00 ~ 22:00

- Weekend & Holidays : 9:00 ~ 18:00

- We will process your application after 09:00 next day 

   if you submit your request after our business hours.

Step 6: Enjoy phone and Surf the Internet if the procedures is completed.

- system will send a SMS to you included balance and expiry date if the activation successful. 

In order to connect to the free olleh wi-fi, you will have to request your device details information so that we will register yours info to the network management system.

Requests Procedures is as below.  
Step 1 : Open the browser 

Step 2 : Visit our website: http:// www.egsimcard.co.kr

Step 3 : Tap  My account > Check Phone Number

(1) Enter phone number on the sim card envelope.

(2) Scroll down to the trouble shoot wireless problem.

(3) Enter last 3 digits serial no. on the sim card label.(Extract letter “F”) 

Step 4 : Fill in the application form.
(1) Enter IMEi and Wi-Fi Mac address and phone model name

(2) Tap the Register button

Step 5: We will register your device details information requested that you requested above within business hours below. And it is processing time only less than 10 minutes.

Step 6: Reboots your phone if the procedures is completed.

-------

* If connected to the network signal and then reboots your phone, 
   you may get some message or pop-up and so on and   

   system will send an email to you if the registration successful. 

   - We will process your application after 09:00 next day if you submit your request after our business hours. 

* Tracking Information

You may track the progress of this application by accessing onto www.egsimcard.co.kr ,

(1) Click Home > My Account > Check phone number.

(2)  Enter your phone number. (omit “-“)

(3)  Click “here” at Network (the troubleshoot wireless problem).

(4)  Enter your sim number last 3 digits.

(5)  You can check if your application completed or not.  

* How to find out wifi mac address and IMEI above
   - you can get these details in the setting apps on your own phone. 
   - More about details :

http://koreasimblog.blogspot.kr/2013/04/guide-to-setting-up-setting-up-internet.html

It sometimes happens that your phone still is not working after trying to do start-up procedure due to not being connected our wireless Network. In advance, you will have to request your device details information so that we will register yours info to the network management system.

Requests Procedures is as below.  
Step 1 : Open the browser 

Step 2 : Visit our website: http:// www.egsimcard.co.kr

Step 3 : Tap  My account > Check Phone Number. 
(1) Enter phone number on the sim card envelope.

(2) Scroll down at the Trouble shoot wireless problem and Tap the ‘here’. 

(3) Enter last 3digits serial no. on the sim card label (Extract letter “F”) 

Step 4 : Fill in the application form and enter IMEi and Wi-Fi Mac address and phone model name, Tap the Register button.

Step 5: We will register your device details information requested above within business hours below. And it is processing time only less than 10 minutes.

Step 6: Reboots your phone if the procedures is completed.

------

* If connected to the network signal and then reboots your phone, 
   you may get some message or pop-up and so on. 

   And system will send an email to you if the registration successful. 

* Tracking Information

You may track the progress of this application by accessing onto www.egsimcard.co.kr ,

(1)   Click Home > My Account > Check phone number.

(2)   Enter your phone number. (omit “-“)

(3)   Click “here” at the the troubleshoot wireless problem.

(4)   Enter your sim number last 3 digits.

(5)   You can check if your application completed or not.  

* How to find out the wifi mac address and IMEI  above
   You can get these details in the setting apps on your own phone.
   More about details :

http://koreasimblog.blogspot.kr/2013/04/guide-to-setting-up-setting-up-internet.html

* Our Business hours for registering device details information
   - Monday to Friday : 9:00 ~ 22:00
   - Weekend & Holidays : 9:00 ~ 18:00
   - We will process your application after 09:00 next day
      if you submit your request after our business hours.