by
August 18th, 2017
Q
客服人員： 本人在今年7月26日在香港網上購買貴公司充?服務時，因網絡問題，未能成功交易2次，而本人亦不時有檢?訂購紀錄及充?紀錄，但沒有成功交易紀錄顯示，貴公司仍然收取了本人2次收費（USD$26.8共2次) 到了韓國地區，本人第三次在網上購買充?服務，這次成功交易。亦只使用了第三次交易服務及數據使用。 回到香港，本人?閱信用?結單時，發現貴公司收取了共3次充?服務收費。請貴公司?閱原由，退還2次未能成功交易收費（共USD$53.6). 昐貴公司盡快回覆本人 敬?者NG CHI NING18/08/2017
Dear Sir, I use the credit card to bought your company recharge service on internet on 26/07/2017 in Hong Kong, However, I did the twice time to pay the money, it did not finish the money transaction and show me error pages. Also, I keep checking the phone card account about the recharge record, it did not show any transaction completed results.When I arrived Seoul Korea, I did the third time to pad the recharge service money, it was finish the transaction and check the phone card account result is completed and I just only use the third time paid service.However, I checked my Credit card bill, it was showed your company charged twice fee to me, Can you check clear the record and pay back the extra charged fee( USD$53.6) into my credit card as soon as possible. Waiting for you reply. Regards,Ng Chi Ning18/08/2017A
Hello,
Sorry for your inconvenience.
Can you tell me your phone number and credit card number if you don't mind?
Then i will check it.
Thanks
Regards,
EG MOBILE
