Customer Center

Q&A

reactivate sim

by taka

September 22th, 2016

Description Input items
Model
ex) e.g Galaxy S3 galaxy note 3
IMEI
ex) e.g 123164/06/265623/9 357351051772586
Wi-Fi MAC Address
ex) e.g 99:XX:8G:8H:JJ:LF 1C:99:4C5E99:C5
Phone No.(given EG sim)
ex) e.g 010-123-1234 01029077346
Message How to reactivate sim card?
We will reply to your request through Q&A sim board and your contact email within one business hours which is included weekend and holidays.

Hi. This is EGSIMCARD.

We tried to re-activate your number by verifying your identification.
However, we failed.

If the identity verification fails (meaning you are not verified to be in Korea), we suspend your simcard momentarily.

There are a couple of cases the verification fails even when you are indeed in Korea.

would you please let us know if you are one of the above?

1. Korean passport holders

2. Dual citizenship holders

3. Alien Registration Card holders

4. Permanent Resident Card holders

5. Crew members

6. US Military

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Description	Input items
Model ex) e.g Galaxy S3	galaxy note 3
IMEI ex) e.g 123164/06/265623/9	357351051772586
Wi-Fi MAC Address ex) e.g 99:XX:8G:8H:JJ:LF	1C:99:4C5E99:C5
Phone No.(given EG sim) ex) e.g 010-123-1234	01029077346
Message	How to reactivate sim card?
We will reply to your request through Q&A sim board and your contact email within one business hours which is included weekend and holidays.