Q
Are you going to refund? 
[question]Order number: 10012308
Wait for 4 days already and still cannot receive the simcard. I am leaving this country tomorrow morning. Please refund. 
[answer]Hello,
we are check your delivery state.
But , we are sim card delivery to front desk.
because postman can not visit your room.
so he can delivery to front desk.
sorry for late reply.
Thanks.
A
Hello!
yes we are refund your sim card.
Thanks!