|
etc |
Do I receive a confirmation mail after I ordered EG SIM CARD online?
|
We will send you a confirmation email with your order number
within 10 mins after your order is completed.
|
|
etc |
Can I use Olleh Wi-Fi only, without Data balance?
|
You can Olleh Wi-Fi for free with data plan (500MB or more) only.
Without Data balance, you cannot use Olleh Wi-Fi.
Please note that whenever you top up new data with 500MB or more, you need
to re-register your wifi mac address again.
- Hot line : 1899-6120
- Facebook: https://www.facebook.com/egsimcard
- Email: egsim@codemobile.co.kr
|
|
etc |
When I checked my balance, I have enough Data balance and zero Voice balance. Why can not I use internet?
|
Our main service is a voice calling and data service is an optional
service.
So if your Voice balance is zero, you can’t use Data temporarily even if
there is data balance.
But if you recharge your voice balance again, you can use your remaining
data again.
Don"t make your voice balance comes to zero.
And even if there is data but if your phone number is expired, you can not
use data also.
You can use data again by recharging your voice balance again.
To use Data normally, go to recharge > Voice balance for ‘Balance
Transfer’ through our app "eg simcard.
|
|
etc |
Can I use ES SIM CARD in Busan/Jeju?
|
We make it easy to stay connected while travelling anywhere in South
Korea.
You can use data or calls, text nationwide anywhere including Jeju island
with EG SIM CARD.
|
|
etc |
Can I use hotspot after recharging data?
|
With Data balance, you can use hotspot as your balance is being deducted.
|
|
etc |
Can I extend Validity Period for data?
|
Data service is always available for 30 days only from the date you top it
up.
And once Extending Validity Period Service (for 30 days) is applied,
we cannot extend the period.
|
|
etc |
What shoud I do when EG SIM CARD app. does not work?
|
When
EG SIM CARD app. does not work, please contact us with your phone number.
*
Hotline : 1899-6120
-
Monday to Friday : 10:00 ~ 19:00
*
Facebook : facebook.com/egsimcard (Weekdays only at 09:00-18:00)
*
Email : egsim@codemobile.co.kr(Weekdays only at 09:00-18:00
|
|
etc |
What do I need to do when I got a new phone?
|
Put
your simcard into your new device, and restart the phone 3-4 times with wifi
off, data roaming off, data network on.
After
that, if it doesn"t work, check your imei by pressing *#06# on the keypad of
your device and contact us.
For
free olleh wifi, please check your new Wi-Fi MAC and contact us.
*
Hotline : 1899-6120
-
Monday to Friday : 10:00 ~ 19:00
*
Facebook : facebook.com/egsimcard (Weekdays only at 09:00-18:00)
*
Email : egsim@codemobile.co.kr(Weekdays only at 09:00-18:00)
|
|
etc |
Can I use international calls? How do make a international call with EG Sim card ?
|
If
you contact us, we will unblock it.
How
to make international calls:
(1)
Dial 00780
(2)
Enter nation code + telephone number
|
|
etc |
Where are EG SIM CARD Collecting places? Can I buy EG SIM CARD from offline shops?
|
You
can collect your EG SIM CARD at collecting places, click here to see
the
list with business hours information.
You
can purchase prepaid EG SIM CARD at convenience stores and
EG
Mobile offices near many of the famous tourists’ spots in Korea.
Click here to
see the full list of places.
|
