FAQ

It sometimes happens that your phone still is not working after trying to do start-up procedure due to not being connected our wireless Network. In advance, you will have to request your device details information so that we will register yours info to the network management system.

Requests Procedures is as below.  
Step 1 : Open the browser 

Step 2 : Visit our website: http:// www.egsimcard.co.kr

Step 3 : Tap  My account > Check Phone Number. 
(1) Enter phone number on the sim card envelope.

(2) Tap the ‘here’ at the network (Trouble shoot wireless problem)

(3) Enter last 3digits serial no. on the sim card label.

(except character “F”) 

Step 4 : Fill in the application form.
(1) Enter IMEi and Wi-Fi Mac address and phone model name

(2) Tap the Register button

(3) How to find out these info above?

: you can get these details in the setting apps on your own phone. More about details :

http://koreasimblog.blogspot.kr/2013/04/guide-to-setting-up-setting-up-internet.html

Step 5: We will register your device details information requested above within business hours below.
(1) It is processing time only less than 10 minutes.
(2) Business hours for registering device details information
       - Monday to Friday : 9:00 ~ 22:00
       - Weekend & Holidays : 9:00 ~ 18:00
(3) We will process your application after 09:00 next day if you submit your request after our business hours. 

Step 6: Reboots your phone if the procedures is completed.

- You may get some message or pop-up and so on if connected to the network signal and then reboots your phone.     

- System will send an email to you if the registration successful. 

* Tracking Information

You may track the progress of this application by accessing onto www.egsimcard.co.kr ,

(1)   Click Home > My Account > Check phone number.

(2)   Enter your phone number. (omit “-“)

(3)   Click “here” at Network (the troubleshoot wireless problem).

(4)   Enter your sim number last 3 digits.

(5)   You can check if your application completed or not.  

It’s possible to check your validity period and balance by using either our website or apps.

1) Via Website

Note that it is a single web site designed to display the same content in different formats depending the screen size you are viewing it from. Our website makes it easier for you to manage your account on your own mobile phone that support android, IOS, Window mobile. 

Step 1 Visit our website : http://www.egsimcard.co.kr

Step 2 Sign in (on)

Step 3 Tap My account

Step 4 Tap Check phone number  

Step 5 Enter phone number (omit “-“) and Tap search button,its webpage lets you see your account balance and validity for data and voice and monitor your data, text or voice usage if your sim card would not expire. 

2) Via Apps

Step 1 Download “EG SIM Card” at the play or app store. 

Step 2 Tap Home > Your account > Check balance, its apps lets you see your account balance and validity for data and voice , and monitor your data, text or voice usage if your sim card would not expire.

Sometimes happens that your phone is not able to connect our 3G network because of sim card recognition issues. It is business as usual for us. To use immediately, we will have to register your device to connect 3G network forcefully. Let us know your device details info below. 

1) phone number assigned by EG SIM CARD :  

2) wifi mac address :

3) IMEI :

4) Phone model name : e.g iphone 5s

5) How to find out these info above?

You can get these details in the setting apps on your own phone. You can get the Model name, IMEI, MAC address of your Phone by following these steps:

For Android phone

1. Tap on Settings.

2. Tap About Device (Android Phones may say About Phone).

3. Tap Hardware Information.

4. Scroll down to  Wi-Fi MAC Address, IMEI, model name.

For iOS phone 

1. Tap on Settings

2. Tap on General

3. Navigate to and tap on “About”

4. Scroll down to  Wi-Fi MAC Address, IMEI, model name.

6) How do I connect to your company ?

* facebook: www.facebook.com/egsimcard 

* email : egsim@egmobile.co.kr  

* hot line :1899-6120 (+82-1899-6120 : from your country)

7) User guide for your easy reference for start up EG sim card quickly

(1) Airplane mode off
- Tap Settings > Airplane mode, then turn airplane mode off.
(2) Wi-Fi mode off
- Tap Settings > Wi-Fi, then turn Wi-Fi off.  

(3) Power down,

(4) Replace into EG sim card  

(5) Power on

(6) Do setting APN below.(Access Point Name) 

*. Summary to APN settings on your phone.  

- Access point name :  EGM

- APN  :  alwayson.ktfwing.com

- MCC  :  450

- MNC :  08

- Server / MMSC: http : //mmsc.ktfwing.com:9082 

*. Details to APN settings on your phone below. 

For Android, 

(1) Press the Menu key, Tap Settings, Tap Wireless & networks, Tap Mobile networks

(2)Tap Access Point Names, Tap New APN

(3)Tap Name then tap the text box and enter EGM then tap OK

(4)Tap APN then tap the text box and

enter alwayson.ktfwing.com then tap OK

(5)Tap MMSC then tap the text box and enter  http://mmsc.ktfwing.com:9082 then tap OK

(6)Tap MCC then tap the text box and enter 450 then tap OK

(7)Tap MNC then tap the text box and enter 08 then tap OK

(8) Please keep in mind that do not change the rest of other settings.

(9)Press the Menu key, Tap Save, Tap new added APN, Press reset to default. 

(10) Power down and up to start up EG SIM card service.

For iphone : 

How To Edit APN Cellular Data Network on iPhone 4S, 4, 3GS running iOS 4.x, iOS 5.x and iOS 6

(1) Open your iPhone, connect to a WiFi network.

(2) Launch the following website from Safari web browser. 

http://www.unlockit.co.nz   :  Please do on your own phone ! 

(3) Tap below on Create APN

(4) Choose your Country and Carrier and then tap Create Profile. (Carrier : KT) as you see on the above screenshot

(5) Tap Install and confirm installation.

(6) Reboot your iPhone and you’re done!

If you tend to remove your this profile, 

   go to Settings –> General –> scroll down and 

   you will see Profile: APN Carrier Settings. Tap on Remove.

(7) That’s it.

You should activate it before use in your phone under connected wifi zone or in desktop when you buy the EG sim card at those selling points.

Step 1 : Open the browser 

Step 2 : Visit our website: http://m.egsimcard.co.kr

- select language

- Please apply now !

Step 3: Read and agree the “Service Terms and Conditions”.

Step 4 : Fill in the order form.
(1) Enter phone number on the sim card envelope.

(2) Enter last 3digits serial no. on the sim card label.(except character“F”) 

:To check the phone number, 20-digits Sim number serial no. will be shown by the system.

(3) Enter email.

(4) Upload file “copy of your passport”.(shooting your passport)

Step 5: Activate Sim card within *business hours.

(1) It’s processing time only less than 10 minutes.

(2) business hours for sim card activation

- Monday to Friday  : 9:00 ~ 22:00

- Weekend & Holidays : 9:00 ~ 18:00

- We will process your application after 09:00 next day 

   if you submit your request after our business hours.

Step 6: Enjoy phone and Surf the Internet if the procedures is completed.

- system will send a SMS to you included balance and expiry date if the activation successful. 

* Koreans, dual nationality holders including Korean nationality, Seamen, flight attendants, US Army soldiers in Korea not able to use EG simcards.

And even if you"re an overseas passport holder, but if you have an Alien Registration Card or Residence Report Card of Oversea Koreans issued by Korean Government, you cannot use EG simcard but EG CARD at our head office in seolleung

* You can buy EG simcards on the spot at Selling Points as below.
- Incheon airport : AREX desk or AREX Travel center
- Jeju int"l airport : GS25 convenience store

- Famous places in Seoul 

In that case, you have to activate it and apply for a data plan if you need. 

1. Where to buy
Click  Home > Buy > Offline

2. How to activate sim card

It’s possible to fill in the application form through the webpage by using your own smartphone or other person"s smartphone as below.
(Desktop and lap top are not available)

  
Step 1 : Visit our website: m.egsimcard.co.kr
Step 2 : Fill in the order form.

- Enter phone number, last 3 digits of the simcard which is on the envelope, arrival date, and email, and upload the “copy of your passport”.

Step 3: Apply for Activation.

1) Fill in the order form and submit to us anytime including weekend and holidays. (365 days x 24 hours)

2) Activate Sim card within business hours.(processing time only less than 10 minutes)

3) If the activation successful, system will send a SMS to you included balance and expiry date.

* consultation for Sim card Activation

- Monday to friday : 09:00 ~ 18:00

Step 4: Enjoy phone and Surf the Internet if the procedures are completed.

- You will get SMS included balance and expiry date if the activation is successful. 

3. How to apply for a data plan

*  You cannot recharge your data directly. Instead, you can only use data plan by transferring your voice balance through our apps or website.  
In that case, some money will be deducted from your voice balance to data.

* Notes
- Data is available for 30 days only from the date you top it up.
- Please note that even if there is data, you cannot use your data temporarily if your voice balance comes to zero. Don"t make your voice balance comes to zero. But if you recharge your voice balance again, you can use your data again.
- You can top up new data after finishing your data. When there is data if you top up new data, your remaining data will be gone. New data won"t be added to the existing data.

* How to top up data Via "eg simcard" app

Step 1: Download EG SIM card apps at app store or play store.

Step 2: Select “Home > Your account > Apply for / terminate data service.

Step 3: Select items of data plan, such as 500MB, 1GB.

Step 4: Tap OK button to complete top-up transaction.

Step 5: Upon successful top up,you will receive a SMS notification on your data balance and expiry date.

* If you buy EG simcard via online,  you can pick it up at a Pick up place or receive it at a designated address by local delivery service. 

* If you buy it via online, you don"t need to activate it by yourself. It will be handed to you after activation. Just put your simcard into your phone and restart your phone 3-4 times with wifi off, data roaming off, data network on.

But if you buy it at offline, you need to activate it by yourself through m.egsimcard.co.kr. And apart from uploading the copy of passport, you need to restart your phone 3-4 times with wifi off, data roaming off, data network on after putting your simcard into the phone.

* One of the differences between online and offline is business hours in Pick up places and selling points. Especially, when you arrive in airport so early or late, you can’t collect EG Sim card at Pick up places but you will have to buy it at specific selling points directly. 

1) Plans
- Online : Click here 

- Offline : All packages include the simcard fees, and the fees could be varied in different stores 

2) SIM Fee 
- Online : Dual(Regular & Micro / 4,400 KRW), Nano (7,700 KRW)
- Offline : All packages include the simcard fees, and the fees could be varied in different stores 

3) SIM Activation 
- Online : No need 
- Offline : Need (m.egsimcard.co.kr)

4) Collect(Pick up) 
- Online : within business hours at the pick up places
 
5) Payment 
- Online : Global credit card 
- Offline : Cash / Credit card 

It is possible to to check/receive your order again on our website. 

(1) Visit our website and login 

(2) Click Home > My account > Order history.

When you buy online with using your global credit card at least 7 days before, you can get a EG SIM card at your staying address in countries below by EMS which is an international postal Express Mail Service, for documents and merchandise, offered by postal operators of the Universal Postal Union (UPU). 

1) When will you provide me with my local Korean number ?  

You will know it when we shipped the packages to your staying address.

2) How much is it ?  

You will pay for value 20,000 KRW and sim card fee and international shipping fee separately as below. 

(1) Sim card fee

- Regular and Micro sim card fee is 5,500 KRW, 

- Nano sim Card fee is 9,900 KRW.  

(2) Countries available for international shipping and delivery charges, and required shipping days are as follows.

- Taiwan :  17,100 KRW, 2 ~  4 days

- Singapore : 16,800 KRW, 1 ~ 3 days

- Hong Kong : 18,000 KRW, 2 ~ 4 days

- Malaysia : 18,000 KRW, 2 ~ 4 days

- Australia (20,000 KRW, 3 ~ 5 days)

* EG SIM CARD will be delivered to your address in 5 to 7 business days.

(3) SIM Case and extra top-up 
You will also get this item(s) including sim card at your staying address when you order a sim card case and extra top-up additionally.

3) How do I use data service ?

As you can use both call and data with value 20,000 KRW(voice account balance) without extra payment, you have only to choose the data service option in the order application to use data service.  And then we will transfer data that you need to data account from voice account (Value 20,000 KRW) before your packages will be shipped.   

If you did not apply for data service, you can transfer data to data account from voice account (Value 20,000 KRW) by yourself via our apps or website. 

-- Here is our data plan.

For 30 days validity period, we offer 3 different data plan depending on the amount of data you need.

(1) 1GB is 16,500 KRW     (Olleh wi-fi is available, 30 day-Validity),    

(2) 500MB is 11,000 KRW  (Olleh wi-fi is available, 30 day-Validity), 

(3) 100MB is 5,500 KRW   (Olleh wi-fi is unavailable, 30 day-Validity)

--

Please note that 

· Data charges are non-refundable while using the data service,

· Data balance will not be carried forward next month,

· Data balance will not be added when you transfer data from your voice account while in use.

· If your voice credit has zero balance or data credit has zero balance, you can"t use data temporarily until you top up for voice or data.

4) Will I have to activate Sim Card ?  

You don"t need to activate it before use when you buy it online.

5) Can I order online more than one EG SIM Card at a time with same delivery address? 

It is possible to order more than one SIM on our website, if you want to buy multiple products you will order it at the same time, please tick the box, if this is new order add to same delivery address and same receiver on the second order. After that you only need to pay the shipping fee 3,000KRW (local delivery) once time.

< First Order > 

Step 1 : Select EG SIM card and Buy button.

Step 2 : Fill in Billing/Shipping address. 

Step 3 : Upload copy of passport for subscriber Identification.

Step 4 : Fill in basic information about your phone.

Step 5 : Make a payment using credit card.  

< Repeat : Second Order >  

Step 1 : Select EG SIM card and Buy button again.

Step 2 : Choose toggle button as as in figure below  

        if this is new order add to same delivery address and same receiver.

Step 3 : Fill in Billing/Shipping address.

Step 4 : Upload copy of passport for subscriber Identification.

Step 5 : Fill in basic information about your phone.

Step 6 : Make a payment using credit card. 

6) Am I supposed to receive a confirmation email with the order number?  

It is possible to to check/receive your order again on our website. 

(1) Visit our website and login 

(2) Click Home > My account > Order history.

7) Am I supposed to place an order again when my payment was failed during the order processing?  

There no need to place an order again, it is possible to make a payment again on our website. 

(1) Visit our website and login 

(2) Click Home > My account > Order history.

(3) Click the red button in the payment item.

(4) Fill up the necessary information on webpage and follow webpage instructions to complete order transaction.

(5) That’s all.