Q&A

Incorrect charges for Top-up via credit card

by Kenneth Tan

May 28th, 2018

Q

Dear EGSim,

 

On 2018/04/24, I topped up 10,000 KRW for my phone number 010-2514-7596, but I was charged 30,000 KRW (US$27.79) instead. Can you check whether there was any mistake in the amount charged, and provide a refund for the 20,000 KRW?

 

Please reply to the email address that I have provided. Thank you!

 

Best regards,

Kenneth

A