Q&A

Q

?Dear Customer Service Representative. 

 

 

My SIM Card Number: +82(0) 10 - 7403-8656 was working for the last 6 months without any problem. 

 

Since 9 August 2016 Morning 8:00 AM It is not connected to your network.

There is no Signal .

I have done the following

1. Switch off / on the mobile phone Many time ---- Result No Use.

2. I switched off the phone and removed the SIM CARD  and inserted again many times and replaced it again. still no use.

 

3. I changed the phones ( inserted the SIM card in another mobile phone still no use.)

 

Please address my problem at the earliest .

I can be contacted on another mobile number: +82(0)10-2935- 0758

 

My Address is as below.

Syam Prasad Somavaram

Technip-PMC

C/o Hyundai Heavy Industries Offshore Yard

Main Building 8 th Floor

Bangeogin  Sunhwandoro  400

Dong - Gu

Ulsan South Korea 44114?

 

 

?*It sometimes happens that your phone still is not working
after trying to do start-up procedure due to not being connected our wireless Network.
In advance, you will have to request your device details information so that
we will register yours info to the network management system.

Requests Procedures is as below.

Step 1 : Open the browser
Step 2 : Visit our website: http:// www.egsimcard.co.kr
Step 3 : Tap My account > Check Phone Number.
(1) Enter phone number on the sim card envelope.
(2) Tap the ‘here’ at the network (Trouble shoot wireless problem)
(3) Enter last 3digits serial no. on the sim card label.

(except character “F”)
Step 4 : Fill in the application form.
(1) Enter IMEi and Wi-Fi Mac address and phone model name
(2) Tap the Register button
(3) How to find out these info above?
: you can get these details in the setting apps on your own phone.
More about details :http://koreasimblog.blogspot.kr/2013/04/guide-to-setting-up-setting-up-internet.html

Step 5: We will register your device details information requested above within business hours below.
(1) It is processing time only less than 10 minutes.
(2) Business hours for registering device details information
- Monday to Friday : 9:00 ~ 22:00
- Weekend & Holidays : 9:00 ~ 18:00
(3) We will process your application after 09:00 next day if you submit your request after our business hours.

Step 6: Reboots your phone if the procedures is completed.
- You may get some message or pop-up and so on if connected to the network signal and then reboots your phone.
- System will send an email to you if the registration successful.

* Tracking Information
You may track the progress of this application by accessing onto www.egsimcard.co.kr ,
(1) Click Home > My Account > Check phone number.
(2) Enter your phone number. (omit “-“)
(3) Click “here” at Network (the troubleshoot wireless problem).
(4) Enter your sim number last 3 digits.
(5) You can check if your application completed or not.  

A

Hello,

I am the person who you talked to on the phone a few minutes ago.
I just top up 100MB and 5,500krw was deducted from your voice balance to data.
Your current voice balance is 8,315krw.
Thanks.

EG MOBILE