FAQ

About Purchasing How do I get EG SIM Card after online purchase?

There are two ways to get EG simcard after online purchase.

1) Pick up at a Pick up place

You can pick it up at a Pick up place within pick up places’ business hours.

2) Local Delivery Service

You can make it deliver and receive it at your designated address

About Purchasing How do I find out if my phone is unlocked ?

In order to use Korean simcard in Korea, device should be unlocked. You can check it through your current mobile carrier in your country before you come to Korea.

Whereas a locked cell phone will only accept SIM cards from its current provider, an unlocked cell phone will accept a SIM card from any service provider. (This is very useful if you want to use your phone abroad, for example.) To identify an unlocked cell phone, follow these steps.


Step 1

Turn off your cell phone, remove the battery cover and battery, then look for the SIM card.

1)  If you cannot find a SIM card in the back, look for one in the side or top of the phone. It may be covered by a small plastic flap. On some models, you will need to open the flap with a pin.

2) If your cell phone operates without a SIM card, it is a CDMA (Code-Division Multiple Access) phone, as opposed to the more common GSM (Global System for Mobile communication). CDMAs cannot be unlocked.


Step 2

Insert a different service provider's SIM card into your phone and close it back up. For example, if you have T Mobile, insert a Cingular SIM card. The easiest way to do this is to borrow a phone from a friend.


Step 3

Turn on your phone.


Step 4

Try to access the phone book or make a call. If the phone functions normally, you have an unlocked cell phone. If it says “Restricted,” “Contact Service Provider,” etc. (in other words , doesn’t allow you to access your phone book or make calls), you have a locked phone that won’t accept other SIM cards from other providers.

- further more info :

http://www.wikihow.com/Find-Out-if-Your-Phone-Is-Unlocked


About Purchasing What kind of sim do I need in my phone ?

When you make an order EG sim card via online, you will have the option to choose a sim card type


* Identifying SIM

A Micro simcard is smaller than Regular simcard. Also Nano simcard is smaller than Micro simcard. That means that Nano simcard is the smallest one. Dimensions of them are as below.

1) Regular SIM : 25mm x 15mm

2) Micro SIM : 15mm x 12mm

3) Nano SIM : 12.30mm x 8.8mm

4) The USIM type is 3 IN 1, and the current type of mobile phone can be used as the type.


* Does my own phone require a Micro SIM?

Most smartphones still use Dual simcard. But newer smartphones nowadyays use the Nano simcard.

You can search it through the internet with phone model.

(ex: iPhone 6 simcard)

There are a number of ways to identify

if your handset requires a Micro SIM:

1) Check your phone’s manual

: The instruction manual that came with your phone will state

whether a Micro SIM is required

2) Check the manufacturer website

If you don't have your manual to hand you can find

an electronic version on the manufacture website.

About Purchasing Will my phone work with your service?

You are certainly able to use EG SIM card with your phone if your phone is applicable to below requirements.   

1) Compatible phone

- Most 3G ,4G wireless providers in Korea use the UMTS/HSDPA frequency of 2100 MHz.

- Make sure your phone supports this frequency in order to have full 3G ,4G speed.

- Make sure your phone supports Windows, Android and iOS.

2) Unlocked phone

You must have an unlocked phone to use EG sim card in South Korea.

- If your phone is not unlocked, you will not be able to use our service. If you would like to check your status, please contact your mobile provider.

- To identify an unlocked phone :

http://www.wikihow.com/Find-Out-if-Your-Phone-Is-Unlocked

etc Can I hand over my EG SIM Card to others?

It is not possible to transfer your sim to others, because it's illegal in Korea according to the Telecommunication business Act.

The service will be suspended when customers' information including device information is changed.

etc My new phone uses different size SIM card. What should I do?

If you want to keep using your current phone number and balance in it,

you need to buy a Gong usim at Olleh plaza and let us know the number of Gong usim.

Then we will change the information of simcard.

Gong usim is a simcard which is not tied with any phone number yet.

Or you can buy a Gong usim at our head office and change the information on the spot at seolleung.



* Hotline : 1899-6120

- Monday to Friday : 10:00 ~ 19:00

* Facebook : facebook.com/egsimcard (Weekdays only at 10:00-19:00)

* Email : egsim@codemobile.co.kr(Weekdays only at 10:00-19:00)


etc Do I receive a confirmation mail after I ordered EG SIM CARD online?

We will send you a confirmation email with your order number

within 10 mins after your order is completed.

etc Can I use Olleh Wi-Fi only, without Data balance?

You can Olleh Wi-Fi for free with data plan (500MB or more) only.

Without Data balance, you cannot use Olleh Wi-Fi.

Please note that whenever you top up new data with 500MB or more, you need to re-register your wifi mac address again.

- Hot line : 1899-6120

- Facebook: https://www.facebook.com/egsimcard

- Email: egsim@codemobile.co.kr


etc When I checked my balance, I have enough Data balance and zero Voice balance. Why can not I use internet?

Our main service is a voice calling and data service is an optional service.

So if your Voice balance is zero, you can’t use Data temporarily even if there is data balance.

But if you recharge your voice balance again, you can use your remaining data again.

Don't make your voice balance comes to zero.

And even if there is data but if your phone number is expired, you can not use data also.

You can use data again by recharging your voice balance again.

To use Data normally, go to recharge > Voice balance for ‘Balance Transfer’ through our app "eg simcard.

etc Can I use ES SIM CARD in Busan/Jeju?

We make it easy to stay connected while travelling anywhere in South Korea.

You can use data or calls, text nationwide anywhere including Jeju island with EG SIM CARD.

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